ProtoCall was founded in 1992 as a division of Metro Crisis Intervention Services, a non-profit agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs.
Demand for our professional staffing resource grew rapidly and by 1997, less than five years later, the Board of Directors elected to incorporate ProtoCall Services as a separate entity. Since that time, ProtoCall has expanded into a sophisticated 24-hour Intake and Assessment, Crisis Response and Triage Service used by more than 175 Community Behavioral Health Clinics, Employee Assistance Programs, Student Counseling Centers and Managed Behavioral Health Organizations. ProtoCall annually responds to more than 400,000 calls on behalf of our customers. In 2008, continued growth and a need for site redundancy and more flexible staffing led to the opening of a second call center in Grandville, MI (near Grand Rapids).
As a private, for-profit corporation, ProtoCall continues to provide quality, seamless response using state-of-the-art technology for behavioral healthcare providers. Certainly much has changed since 1992, but just like our founders at Metro Crisis, our fundamental mission of providing immediate access in times of crisis remains the core of our work.