Clinical Specialist II
ProtoCall employs Masters and Doctorate level behavioral health clinicians in our call centers in Portland, Oregon and Grandville, Michigan and Albuquerque, New Mexico. A variety of schedules are available and typically include required weekend work. ProtoCall hires for the Clinical Specialist II position several times per year based on staffing needs. Submission of resumes and letters of interest are accepted for all locations and are encouraged year around regardless of current openings. All interested applicants will be then be notified when open positions are available at the preferred location.
ProtoCall is a for-profit Portland-based company that provides telephonic access to care and crisis stabilization services in the U.S. and Canada, answering approximately 40,000 calls per month. Successful applicants will demonstrate knowledge of crisis intervention techniques and comfort with a brief solution-focused therapy model. Ease of computer use and typing skills a must.
Compensation is determined by which shifts are worked (shift differentials) and possession of a full practice license in the states of OR, WA, MI or NM (LMSW, LISW, LCSW, LMFT, LPCC or LPC license). ProtoCall offers a full benefit program, which includes medical, dental, life insurance and an accrued planned time off package that can earn up to 30 days off a year.
Candidates for a ProtoCall Clinical Specialist II position must have: MSW, MFT, PsyD, or PhD in behavioral health field, or MA or MS in behavioral health field that would enable the candidate to be considered for an Oregon LPC (program must be accredited by COAMFTE, CACREP or CORE).
Please email a Letter of Interest and Resume to: hr@protocallsrv.com
Chief Clinical Officer
ProtoCall is seeking a Chief Clinical Officer (CCO) to provide clinical leadership and oversight of the design, implementation and review of clinical processes and outcomes in the delivery of our 24/7, brief solution-focused crisis intervention and access model. The CCO provides clinical leadership and mentoring to the organization’s clinical staff and promotes professional, clinical and ethical values and standards to which all clinical staff are expected to adhere. The CCO also promotes quality of care and is responsible for establishing and maintaining the organization’s standards of care on both clinical and programmatic levels. The CCO oversees ProtoCall’s Quality Assurance Performance Improvement processes, ensuring yearly goals are met and assures that operational standards and guidelines are in compliance with appropriate accrediting bodies and regulatory authorities.
Requires a Doctorate or Masters degree in behavioral science and relevant clinical and leadership experience. Oregon License (or application for reciprocity) required.
Other skills, knowledge and abilities include:
- Knowledge of current health care reform and emerging technologies in public and private behavioral health care delivery systems.
- Excellent and proven problem solving, communication and leadership skills.
- Proven experience, training and success in QAPI technologies.
- Demonstrated expertise in clinical operational planning and clinical operations management at a senior level.
- Proven ability to make effective presentations and motivate/align staff, providers, customers, and other stakeholders.
- Proven ability to work effectively with staff, providers, customers, and other stakeholders.
- Preferred presentation and/or publication background in areas of Suicidology, Brief or Solution-Focused approaches, and/or Access and Referral.
This position is full-time and based out of our Portland, OR headquarters. Will require 15-25% travel to our other call centers, customer site visits, and national industry conferences. Salary negotiable and dependent on experience.
Email inquires and resumes to Phil Evans, President/CEO, ProtoCall Services, Inc. phil.evans@protocallservices.com.